From the Director’s Desk

Hello!  Many thanks to all of you who were so concerned about how I was doing after the Ravens’ bitter loss last Sunday.  No doubt about it; that was a tough one.  I was very disappointed.  With a few days time though, I guess I’m starting to heal up and gain perspective.  As a fan and customer of the Ravens, it was a memorable season and they gave us a terrific team effort in striving to achieve their mission – which is “to win football games, serve our fans, and be a positive force in the community”. As a customer of Springwell, I hope you know that we take our team’s mission just as seriously as the Ravens do.  While we may not each do Ray Lewis’ pre-game dance when we arrive for work, we are passionate about our mission as a community:

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Springwell’s Mission

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‍“To establish and continuously elevate our reputation as a safe, warm & vibrant place for our residents to live, with consistently outstanding care & hospitality services and highly engaged staff members”

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.It is our pleasure and privilege to strive for that consistently high quality resident experience 24 hours a day, 7 days per week, 365 days per year.  Sometimes, like the Ravens last weekend, we fall a little short.   But we try to learn from our mistakes, pick ourselves up and get back into action.  Our “Super Bowl” is that when we excel at what we do, we can make a real difference in our customers’ lives.  With great teamwork, I am optimistic that 2012 can be a championship year at Springwell!