Last updated March 18, 2020
Nothing is more important to Springwell Senior Living than the health and safety of our residents. We’re monitoring the spread of the novel coronavirus, or COVID-19, and adjusting our practices according to recommendations from the governor of Maryland and the U.S. Centers for Disease Control and Prevention.
Please note: All staff members and essential visitors must have their temperature taken daily before entering our facilities.
No visitors are allowed at Springwell Senior Living unless expressly approved by leadership.
Leadership will consider essential visitors on a case-by-case basis—that is, private duty agency personnel, physicians, hospice personnel, maintenance workers, food suppliers, family in the event of end-of-life situations. Leadership will only allow essential visitors who have not left the U.S. within the past 14 days and show no symptoms of illness.
We understand this a stressful time for family members of our residents. If you are a family member and have non-urgent questions, please reach us 24 hours a day, seven days a week, at email@example.com. We will respond as quickly as possible.
To keep our residents and staff safe and healthy, we’ve made important changes to our operations.
- All group activities have been canceled.
- The activities team will provide materials for individuals to enjoy in their residences, as well as for one-on-one visits in Memory Care.
- Residents may still use common areas while observing social distancing by remaining six feet or more away from others.
- The gyms are closed except for one-on-one rehab therapy.
Dining rooms are closed.
- Special menus are available for deliveries to residences (three times daily in main building; two times daily in Homestead).
- A la carte lunches in Homestead are available for delivery to residences.
Springwell has implemented additional prevention measures, including:
- Disinfecting common areas three times a day.
- Reminding residents and staff about proper hand washing and coughing or sneezing into the elbow instead of hands.
- Adding more alcohol-based hand sanitizers.
- At each entrance, posting signs regarding no visitor policy and staff screening.
- Monitoring Assisted Living and Memory Care residents for signs of respiratory sickness or fever and asking them to stay in their residence, with complimentary meal delivery to quarantined residents.
- Canceling trips to high density public places such as restaurants, museums and grocery stores.
- Canceling volunteer visits by middle or high school students.
- Canceling Pets on Wheels visits, as well as visits from family members with pets.
- Staying informed with updates from the director of emergency management at our trusted partner organization, LifeBridge Health, as well as recommendations from industry organizations.
Like any responsible health care organization, we’re preparing for the event of a COVID-19 outbreak. Our planning includes:
- Stocking up on supplies for residents and staff to facilitate longer quarantine time (14 days for COVID-19, rather than seven days for flu or two for gastrointestinal infections).
- Supplies include contact precaution items such as gowns, gloves, eyewear and masks.
- Stockpile includes disposable meal delivery supplies.
- Confirming with our institutional pharmacy that it does not expect an interruption to the supply of medications—the pharmacy keeps three to six months of stock and constantly checks supply to prevent any service interruption.
We’re continually monitoring the situation with COVID-19. Please check back for updates.
Questions? Please reach us 24 hours a day, seven days a week at firstname.lastname@example.org.