ALERT

Springwell Senior Living is working to keep residents, visitors and staff safe from coronavirus.

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Phil Golden

Updated May 12, 2020

Our proactive "surveillance" or "prevalence" testing of the Springwell campus is now complete. In total, more than 400 tests were administered.

All 120 residents in the Main/Overlook Building have been tested. This includes our Assisted Living and Memory Care programs. All results have been received and all families have been notified of the results.

  • 116 results have been negative; 4 resident tests were positive.
  • All residents with positive test results were from the Assisted Living program – three in the Main Building and one in the Overlook building.
  • Three of these four residents have been transferred to the Covid Care Wing (see below);
    • One was treated at a local hospital for 11 days and sadly passed away on May 6th.
  • There were no positive tests among residents (or staff) in the Memory Care program.
  • 215 of 252 Staff Members have been tested; the remainder – most of whom work PRN or on the overnight shift - have been advised to contact LifeBridge Health for drive-thru testing
  • In total, there have been six positive cases among staff members – all were in the nursing department (five Assistants & one Charge Nurse LPN).
    • Four are in home quarantine and doing well, one is in the hospital & one is fully recovered.

76 of 86 residents of the Homestead (Independent Living) Building were tested on-site between May 1st and May 6th. 1 resident was on a medical leave and 9 others refused to be tested. All 76 test results have been returned and all were negative.

Covid Care Wing

We have established a temporary Covid Care Wing on the Terrace Level. It has a separate entry in a nice, but remote part of the building, with five two-room suites. It will serve Springwell as an isolation wing for any Covid-positive cases among its residents.

  • Any resident who tested positive in the future and didn't require hospitalization would be immediately transferred to this wing.
  • As with other precautions, this measure is to provide quality resident care while reducing potential exposure to others in our community.
  • Staffing is in addition to our usual staffing model for Assisted Living and Memory Care residents.
    • Caregivers wear full PPE at all times on the wing.
    • Covid Care staff do not work elsewhere in the community. They don't leave this wing during a shift.

As always, if you have any questions, please email families@springwellseniorliving.com, and check back here for updates.

 

 

Updated May 4, 2020

Last week, with resources made available thanks to both Governor Hogan and LifeBridge Health, we were among the first (non-nursing home) senior living communities to initiate proactive "surveillance" or "prevalence" testing, as a means of identifying the COVID-19 virus. Previously, under the "upon symptoms only" nationwide protocol, tests had been made available to 20 symptomatic people in our community, including residents and staff. While helpful in terms of preventing fighting the onset of more infections, it is certain that in acting to test nearly 400 people, we would identify additional cases.

  • 119 of 120 residents in the Main/Overlook Building have been tested.
  • Testing was commenced on Friday at the Homestead (Independent Living) Building. 66 of 86 residents were tested there.
  • 70% of our staff have been tested.
  • Additional testing will continue this week.

We have received three positive results for members of our staff since Friday, in addition to the two positive cases we knew about prior to surveillance testing. There have now been a total of five cases among staff members. There have been three positive results among residents identified since Friday, in addition to the one positive case we knew about prior to on-site testing. There are now four cases among all residents. Those positive resident cases have all been in Assisted Living; there have not been any in the Memory Care program or Homestead building.

Five of the COVID-19-positive cases are asymptomatic, 3 are hospitalized and one staff member is recovered. We keep all of these individuals in our thoughts and prayers daily. In the meantime, we continue to exercise precautions put in place for the safety of the community – including universal masking in residences and common areas. We will communicate regularly with the Baltimore City Health Department and request additional resources if necessary. Please continue to check back here for additional updates.

 

Updated April 27, 2020

Our community had its first positive test for COVID-19 on April 21st, with a staff member who hadn’t worked at Springwell since April 5th. This is the test on which we were awaiting results at the time of our last update (4/17). Thankfully, no residents or other staff with whom the staff member worked that weekend — now 22 days ago — have experienced any symptoms. 

In the interest of transparency, please see other pertinent details below:

  • The staff member worked with Assisted Living residents on 4/5 in a portion of the Overlook building. They did not enter the Homestead building at any time that weekend and have not been in any building on campus since then, 22 days ago.
  • Our nursing team is continuing to monitor symptoms daily for all Assisted Living and Memory Care residents.
  • Residents, family members and staff as well as the Baltimore City Health Department were notified on 4/21.
  •  

The staff member will be monitored according to clinical guidelines before they are permitted to return to work. All mask, delivery and visitor precautions remain in place. As always, if you have any questions, please email families@springwellseniorliving.com, and check back here for updates.


Last updated April 17, 2020

During this pandemic, nothing has been more important to Springwell than the safety and health of our residents and staff. We have been testing residents and staff whenever indicated by current protocols, and we still have no positive tests at Springwell. We are very thankful for that and empathize with any community or individual who has been impacted by the virus. We have received nine negative tests on residents and five on staff. We are awaiting results on one staff person’s test, who is now on self-quarantine.

We’re also reminding Independent Living residents (who are not monitored routinely by our Nursing team) how critical it is for them to notify the front desk immediately of any testing, symptoms or possible exposures.

Mask Precaution Update:

  • As of last week, we began requiring staff members to wear masks at all times in residences or in common areas.
  • This week we distributed a cloth mask to each resident in Independent and Assisted Living, with instructions and recommendations to use it in common areas or during staff visits to their residence

Package Delivery Precautions Update:
Our package delivery precautions continue. Please limit deliveries to only items that are truly essential, lowering risk for our residents and staff. Remember, Springwell offers resident stores that stock many household essentials, toiletries, snacks and even greeting cards. Our Dining Services Team can provide many food items. To answer some of your related questions:

What if I go to the grocery store myself? 

  • Please consider whether the items you want to buy (or that members are delivering) truly essential.
  • Please consider whether the items you want to buy (or that members are delivering) truly essential.
  • Note that we will not quarantine perishable items for 24 hours. Residents should immediately pick up delivered perishables at the Front Desk. If a resident is bed-bound or under quarantine, the Front Desk will deliver the perishables to their door. Residents should disinfect items upon receipt.
  • Rather than risking exposure at grocery stores, consider using delivery services like Peapod or Amazon Prime for essentials. Local grocery stores such as Eddie's of Roland Park will take delivery orders over the phone. Payments should be made directly to these services.

What if I go to the pharmacy myself?

 

  • Many pharmacies, including LifeBridge Rx, Remedi and others offer free delivery to Springwell. Call and ask yours about that service or consider changing to one that does. 
  • Pharmaceuticals are not quarantined for 24 hours.

What about meal delivery from restaurants?

 

  • As with any personal outing, Springwell strongly discourages meal delivery at this time. See if what you are seeking can be provided by Dining Services. Is it truly essential? Remember, these policies will end at some point and then we can all savor our favorite sushi, pizza, etc.
  • We have had several requests, but Springwell staff is not available for personal shopping at this time.   

We are still coordinating family calls for our Assisted Living and Memory Care residents. This service has gotten a lot of positive feedback and it continues on a regular basis thanks to our Activities Team. Want to arrange a call? Please reach out to Heather at heather@springwellseniorliving.com. Please do not call the nursing offices to arrange these phone calls.

As always, if you have any questions, please email families@springwellseniorliving.com, and check back here for updates.


Last updated April 1, 2020

The health and safety of our residents is our top priority at Springwell. No additional residents or staff members have been tested for COVID-19 since our last update, and no residents or staff have tested positive for the virus. In fact, this week we received negative test results for one resident.

Based on recent guidelines, we have taken some additional precautions to continue to protect our residents and employees.

Package Deliveries (For example, items from UPS, FedEx, USPS, Amazon and anything dropped off by families.)

We have implemented a 24-hour package hold process for these items in both the main and Homestead buildings.

When a package arrives: 

  • It is logged into a tracking form and placed on a designated table in the lobby.
  • After the 24 hours have passed, the package can be delivered by front desk staff to the resident, or the resident can pick it up.
  • The resident must sign for receipt upon pick up or delivery.
  • Both staff and residents are strongly encouraged to WASH THEIR HANDS after handling any packages.
  • The tables will be disinfected regularly.

Please do not order or deliver refrigerated/perishable items that will not survive the 24-hour hold process. Many such items (including ice cream, etc.) can be provided by our Dining Services team.

 

One exception to the 24-hour hold policy: Medication Deliveries to The Homestead Building

  • Upon receiving a medication package from a Homestead resident’s pharmacy, the Front Desk will notify the resident and ask that they pick it up as soon as possible.
  • When a resident comes for pick up, the Front Desk will sanitize their hands, open the package and get medications out of the bag.
  • They will then hand the medications to the resident, who must sign for their receipt.
  • Both staff and residents are strongly encouraged to WASH THEIR HANDS after handling any packages.
  •  

There are NO changes to medication delivery or administration at the Main/Overlook building for our residents in the Assisted Living or Memory Care programs.

Staff Use of Masks

Residents may notice more staff members wearing cloth masks this week. This is to reduce the potential chance of infection from asymptomatic carriers and to prevent staff from touching their faces, which can also be a source of transmission.

  • Some staff members working in close contact with residents will also be issued an N95 mask this week.
  • Given the global shortage of masks, masks will be issued to individuals and re-used after washing (cloth) or storing overnight in paper bags (N95s) to help extend their lives.
  •  
  • Staff working with a symptomatic resident on quarantine while awaiting a test result will still wear full PPE and dispose of it accordingly immediately thereafter.

We’re continually monitoring the situation with COVID-19. Please check back for updates.

Questions? Please reach us 24 hours a day, seven days a week at families@springwellseniorliving.com.


Last updated March 18, 2020

Nothing is more important to Springwell Senior Living than the health and safety of our residents. We’re monitoring the spread of the novel coronavirus, or COVID-19, and adjusting our practices according to recommendations from the governor of Maryland and the U.S. Centers for Disease Control and Prevention.

Please note: All staff members and essential visitors must have their temperature taken daily before entering our facilities.

No visitors are allowed at Springwell Senior Living unless expressly approved by leadership.

Leadership will consider essential visitors on a case-by-case basis—that is, private duty agency personnel, physicians, hospice personnel, maintenance workers, food suppliers, family in the event of end-of-life situations. Leadership will only allow essential visitors who have not left the U.S. within the past 14 days and show no symptoms of illness.

We understand this a stressful time for family members of our residents. If you are a family member and have non-urgent questions, please reach us 24 hours a day, seven days a week, at families@springwellseniorliving.com. We will respond as quickly as possible.

To keep our residents and staff safe and healthy, we’ve made important changes to our operations.

  • All group activities have been canceled.
    • The activities team will provide materials for individuals to enjoy in their residences, as well as for one-on-one visits in Memory Care.
    • Residents may still use common areas while observing social distancing by remaining six feet or more away from others.
    • The gyms are closed except for one-on-one rehab therapy.
  • Dining rooms are closed.
    • Special menus are available for deliveries to residences (three times daily in main building; two times daily in Homestead).
    • A la carte lunches in Homestead are available for delivery to residences.

Springwell has implemented additional prevention measures, including:

  • Disinfecting common areas three times a day.
  • Reminding residents and staff about proper hand washing and coughing or sneezing into the elbow instead of hands.
  • Adding more alcohol-based hand sanitizers.
  • At each entrance, posting signs regarding no visitor policy and staff screening.
  • Monitoring Assisted Living and Memory Care residents for signs of respiratory sickness or fever and asking them to stay in their residence, with complimentary meal delivery to quarantined residents.
  • Canceling trips to high density public places such as restaurants, museums and grocery stores.
  • Canceling volunteer visits by middle or high school students.
  • Canceling Pets on Wheels visits, as well as visits from family members with pets.
  • Staying informed with updates from the director of emergency management at our trusted partner organization, LifeBridge Health, as well as recommendations from industry organizations.

Like any responsible health care organization, we’re preparing for the event of a COVID-19 outbreak. Our planning includes:

  • Stocking up on supplies for residents and staff to facilitate longer quarantine time (14 days for COVID-19, rather than seven days for flu or two for gastrointestinal infections).
    • Supplies include contact precaution items such as gowns, gloves, eyewear and masks.
    • Stockpile includes disposable meal delivery supplies.
  • Confirming with our institutional pharmacy that it does not expect an interruption to the supply of medications—the pharmacy keeps three to six months of stock and constantly checks supply to prevent any service interruption.

We’re continually monitoring the situation with COVID-19. Please check back for updates.

Questions? Please reach us 24 hours a day, seven days a week at families@springwellseniorliving.com.

Last updated March 18, 2020

Nothing is more important to Springwell Senior Living than the health and safety of our residents. We’re monitoring the spread of the novel coronavirus, or COVID-19, and adjusting our practices according to recommendations from the governor of Maryland and the U.S. Centers for Disease Control and Prevention.

Please note: All staff members and essential visitors must have their temperature taken daily before entering our facilities.

No visitors are allowed at Springwell Senior Living unless expressly approved by leadership.

Leadership will consider essential visitors on a case-by-case basis—that is, private duty agency personnel, physicians, hospice personnel, maintenance workers, food suppliers, family in the event of end-of-life situations. Leadership will only allow essential visitors who have not left the U.S. within the past 14 days and show no symptoms of illness.

We understand this a stressful time for family members of our residents. If you are a family member and have non-urgent questions, please reach us 24 hours a day, seven days a week, at families@springwellseniorliving.com. We will respond as quickly as possible.

To keep our residents and staff safe and healthy, we’ve made important changes to our operations.

  • All group activities have been canceled.
    • The activities team will provide materials for individuals to enjoy in their residences, as well as for one-on-one visits in Memory Care.
    • Residents may still use common areas while observing social distancing by remaining six feet or more away from others.
    • The gyms are closed except for one-on-one rehab therapy.
  • Dining rooms are closed.
    • Special menus are available for deliveries to residences (three times daily in main building; two times daily in Homestead).
    • A la carte lunches in Homestead are available for delivery to residences.

Springwell has implemented additional prevention measures, including:

  • Disinfecting common areas three times a day.
  • Reminding residents and staff about proper hand washing and coughing or sneezing into the elbow instead of hands.
  • Adding more alcohol-based hand sanitizers.
  • At each entrance, posting signs regarding no visitor policy and staff screening.
  • Monitoring Assisted Living and Memory Care residents for signs of respiratory sickness or fever and asking them to stay in their residence, with complimentary meal delivery to quarantined residents.
  • Canceling trips to high density public places such as restaurants, museums and grocery stores.
  • Canceling volunteer visits by middle or high school students.
  • Canceling Pets on Wheels visits, as well as visits from family members with pets.
  • Staying informed with updates from the director of emergency management at our trusted partner organization, LifeBridge Health, as well as recommendations from industry organizations.

Like any responsible health care organization, we’re preparing for the event of a COVID-19 outbreak. Our planning includes:

  • Stocking up on supplies for residents and staff to facilitate longer quarantine time (14 days for COVID-19, rather than seven days for flu or two for gastrointestinal infections).
    • Supplies include contact precaution items such as gowns, gloves, eyewear and masks.
    • Stockpile includes disposable meal delivery supplies.
  • Confirming with our institutional pharmacy that it does not expect an interruption to the supply of medications—the pharmacy keeps three to six months of stock and constantly checks supply to prevent any service interruption.

We’re continually monitoring the situation with COVID-19. Please check back for updates.

Questions? Please reach us 24 hours a day, seven days a week at families@springwellseniorliving.com.


Last updated March 13, 2020

Nothing is more important to Springwell Senior Living than the health and safety of our residents. We’re monitoring the spread of the novel coronavirus, or COVID-19, and adjusting our practices to prevent infection.

Please note: All visitors to Springwell now must answer a series of questions about virus symptoms and foreign travel, administered by our front desk staff. Residents, staff and visitors must stay home if they’re sick or within 14 days of foreign travel to a country with Alert - Level 2 or higher precautions, according to the U.S. Centers for Disease Control and Prevention (CDC).

Our additional prevention measures include:

  • Disinfecting common areas three times a day.
  • Reminding residents and staff about proper hand washing and coughing or sneezing into the elbow instead of hands.
  • Adding more alcohol-based sanitizers.
  • At each entrance, posting signs that detail visitor precautions.
  • Monitoring Assisted Living and Memory Care residents for signs of respiratory sickness or fever and asking them to stay in their residence, with complimentary meal delivery to quarantined residents.
  • Canceling trips to high density public places such as restaurants, museums and grocery stores.
  • Canceling volunteer visits by middle or high school students.
  • Canceling Pets on Wheels visits, as well as visits from family members with pets.
  • Staying informed with updates from the director of emergency management at our trusted partner organization, LifeBridge Health, as well as recommendations from industry organizations.

Like any responsible health care organization, we’re preparing for the event of a COVID-19 outbreak. Our planning includes:

  • Stocking up on supplies for residents and staff to facilitate longer quarantine time (14 days for COVID-19, rather than seven days for flu or two for gastrointestinal infections).
    • Supplies include contact precaution items such as gowns, gloves, eyewear and masks.
    • Stockpile includes disposable meal delivery supplies.
  • Confirming with our institutional pharmacy that it does not expect an interruption to the supply of medications—the pharmacy keeps three to six months of stock and constantly checks supply to prevent any service interruption.
  • We’re continually monitoring the situation with COVID-19. Please check back for updates.

    Questions? Please contact Director Phil Golden, 410-664-4006, or phil@springwellseniorliving.com.